Payment Terms

1. Scope and order-specific schedule

These Payment Terms apply to business-to-business sampling, development, sourcing, wholesale, and manufacturing payments made to the legal seller identified on the applicable quotation, pro forma invoice, order confirmation, or commercial invoice.

Every project is quoted individually. The invoice or accepted order controls the amount, currency, deposit, milestones, due dates, beneficiary, and release conditions. A payment does not by itself change an unaccepted quotation into an order; order formation also requires our written acceptance and the technical approvals stated in the Terms & Conditions.

2. Payment methods

The methods shown above are mainstream channels that may be available for a project. Availability depends on the contracting entity, invoice currency and value, buyer and seller locations, payment-provider approval, compliance checks, and transaction risk. A logo on this page is not a promise that the method is enabled for every order.

International bank transfer may be quoted for higher-value B2B production. Approved third-party invoices or payment links may support cards, PayPal, Wise, or regional wallets. We accept a method only when it appears in the current invoice or in payment instructions verified through an established Alrightmade contact.

We do not request card numbers or wallet passwords through the inquiry form, email, or messaging. Card and wallet details must be entered only on the secure page of the named payment provider. Third-party providers apply their own eligibility, authentication, privacy, dispute, and processing terms.

3. Samples, deposits and balances

Unless the quotation says otherwise, sample, pattern, artwork, material-development, tooling, courier, and third-party testing charges are payable in advance because the work or external commitment begins specifically for the buyer.

Bulk and wholesale orders normally require a deposit or other advance milestone before capacity, stock, or materials are reserved. The amount depends on the product, customisation, material commitments, order value, relationship, and risk. The remaining balance and any authorised extras are due at the milestone stated in the accepted order, commonly before dispatch or document release.

We do not publish one universal percentage because a fixed schedule would be misleading across ready stock, custom fabrics, low-MOQ wholesale, and full custom production. Only the written schedule for the actual project is binding.

4. Cleared funds and authorisation

Payment is received only when cleared, irrevocable funds are credited to the stated beneficiary for the full amount due. A transfer receipt, pending status, card authorisation, or screenshot is not cleared payment. Processing time does not count as production time unless we agree otherwise.

The payer confirms that it is authorised to use the account or payment method, that billing and compliance information is accurate, and that the payment is lawful. Payments from an unrelated third party may be refused or held for verification. We may request payer identity, company ownership, source-of-funds, invoice-purpose, destination, or other reasonable compliance information.

5. Currency, fees and taxes

Pay in the currency and exact amount stated on the invoice. If a different currency is approved, the conversion rate and any margin or provider fee must be agreed before payment. The buyer bears exchange-rate movement until the invoiced amount is received.

The buyer must select a bank-charge option that delivers the full invoiced amount and is responsible for sender, intermediary, correspondent-bank, card, wallet, conversion, or financing charges allocated to it in the invoice or payment flow. If a deduction leaves a shortfall, the shortfall remains due. We will disclose any surcharge we impose before the buyer commits to the payment method.

Prices exclude duties, import taxes, VAT, sales tax, withholding, and similar charges unless the invoice expressly includes them. If law requires withholding, the buyer must provide official evidence and cooperate so the parties can apply any valid treaty or documentation. The accepted order may require a gross-up where legally permitted.

6. Invoice and fraud protection

Payment fraud often uses altered invoices or messages claiming that bank details have changed. Before paying new or changed instructions, verify them through an Alrightmade contact and communication channel you have used before. Do not rely only on the message announcing the change.

Check the legal beneficiary, invoice number, currency, and amount. We are not responsible for funds sent to an account or link that is not in our verified instructions, except to the extent the loss was caused by our failure to use reasonable security.

Tell us promptly if an invoice, account, message, or payment link appears suspicious. We may pause the order while the parties and payment providers investigate.

7. Late or failed payment

If payment is late, reversed, rejected, or short, we may pause sourcing, production, inspection, document release, or shipment; release reserved capacity or stock; revise the schedule; and recover reasonable documented storage, financing, remobilisation, collection, and supplier costs caused by the delay.

Interest or a contractual late charge applies only if it is stated in the accepted order or allowed by applicable law. Suspension does not waive the amount due. Goods may remain subject to retention of title and will not be released while payment conditions remain unsatisfied.

8. Refunds, credits and chargebacks

A deposit or advance is refundable only to the extent required by the accepted order, our Sampling, Claims & Returns policy, or applicable law. Completed work, used services, customised or cut materials, non-cancellable supplier commitments, reserved capacity, and non-recoverable transaction costs may be deducted when a cancellation or change is attributable to the buyer.

An approved monetary refund is normally returned to the original payer through the original method and currency where practical. Provider, bank, compliance, and international transfer processing times are outside our direct control. A credit note may be offered only with the buyer’s agreement or where the accepted order allows it.

Contact us with the invoice number and evidence before starting a chargeback or payment reversal so we have a reasonable opportunity to investigate and cure the issue. This does not remove a right that cannot be waived. An unauthorised or unsupported reversal may suspend current work, and the buyer remains responsible for the valid invoice amount and reasonable documented dispute fees to the extent permitted by law.

9. Errors and compliance checks

We may correct an obvious calculation, typographical, currency, tax, quantity, or payment-link error before order acceptance. If we identify an error after payment but before acceptance, the buyer may accept the corrected quotation or receive the affected uncommitted amount back.

We may refuse, return, or hold a payment where required for sanctions, anti-money-laundering, fraud, export-control, card-network, banking, or payment-provider compliance. We will provide an explanation where legally permitted. A refund cannot be routed to a different person merely on request.

10. Questions and verification

For a payment question, use the contact details in the quotation or the website inquiry form. Include the invoice number, payer name, amount, currency, date, and transfer reference, but never send a full card number, wallet password, security code, or online-banking credential.