Terms & Conditions

1. Scope and contracting party

These Terms govern access to this website and business-to-business inquiries made under the Alrightmade brand. They also provide the default commercial framework for sampling, sourcing, wholesale, and custom manufacturing services when an accepted order document incorporates or refers to them.

The seller or service provider for a project is the legal entity identified on the applicable quotation, pro forma invoice, order confirmation, commercial invoice, or manufacturing agreement. That entity is the contracting party for the project. Alrightmade does not offer products on this website as a consumer online shop, and the inquiry list does not place an order or take payment.

By using the website, you confirm that you are at least 18 years old and, when acting for a company or other organisation, have authority to act for it. Mandatory rights that cannot lawfully be excluded remain unaffected.

2. Website information and inquiries

Product images, descriptions, colours, measurements, minimum quantities, capabilities, lead times, certifications, prices, availability, and market information shown on the website are general references. They may change and do not constitute a quotation, warranty, reservation of stock or capacity, or offer capable of acceptance.

We may correct errors, update information, decline an inquiry, or withdraw a reference at any time. Acknowledging an inquiry only confirms receipt. It does not mean that we have accepted a project, reserved materials, or committed to a delivery date.

You must not misuse the website, interfere with its security or operation, scrape it at unreasonable volume, introduce malicious code, impersonate another person, or use its content in a way that infringes our or another party’s rights.

3. How an order is formed

An order becomes binding only when the contracting seller confirms it in writing after the required commercial and technical details have been agreed and any required deposit or advance payment has cleared. A purchase order submitted by a buyer is a request to purchase and is not binding on us until accepted.

The accepted project documents should identify, as applicable, the legal parties, products or services, specifications, quantities, tolerances, approved sample, price, currency, payment schedule, tests, packaging, delivery term, destination, claim period, and governing law or dispute process.

If project documents conflict, the following order of priority applies unless the parties expressly agree otherwise in writing: a signed manufacturing or supply agreement; the latest accepted order confirmation or pro forma invoice; the latest mutually approved specification, tech pack, sample, artwork, and change order; these Terms and the linked Payment Terms and Sampling, Claims & Returns policy; then general website content. A later written approval controls the specific item it changes.

4. Quotations, pricing and taxes

A quotation is valid only for the period stated on it. Unless stated otherwise, prices are based on the information available at quotation and may exclude sampling, development, testing, freight, insurance, duties, taxes, customs charges, bank fees, and destination costs.

We may re-quote before order acceptance if quantities, specifications, materials, colours, decoration, packaging, delivery requirements, exchange rates, duties, freight, or input costs change, or if source information was incomplete. After acceptance, a price changes only through an agreed change order, a contractual adjustment mechanism, or a cost caused by the buyer’s change, delay, inaccurate information, or breach.

The buyer is responsible for taxes, duties, registrations, and import charges allocated to it under the accepted order and delivery term. Tax treatment may depend on valid business, resale, VAT, or import information supplied by the buyer.

5. Development, samples and approvals

Sampling and development are separate paid services unless the quotation expressly says otherwise. Charges may cover patterns, prototypes, material sourcing, colour or print development, tooling, artwork preparation, courier services, and third-party testing. Payment for development does not transfer ownership of our pre-existing methods, blocks, know-how, or supplier information.

A sample demonstrates the agreed stage of development. Differences can occur between a development sample and bulk production because of approved material lots, scale, production processes, washing, finishing, and reasonable manufacturing tolerances. Any required pre-production or shipment sample, approval sequence, and number of revision rounds must be stated in the project documents.

The buyer must review every approval carefully. Written approval of a sample, specification, artwork, colour reference, size chart, label, packaging, or change authorises us to rely on it. Production and delivery estimates pause while information or approval is outstanding. We will obtain approval for a material departure that we identify before proceeding.

6. Buyer materials and intellectual property

The buyer retains ownership of designs, trademarks, artwork, tech packs, and other material it supplies. The buyer grants the contracting seller and the production partners needed for the project a limited licence to use, reproduce, adapt for production, and transmit those materials solely to evaluate, quote, develop, manufacture, test, pack, and deliver the project.

The buyer warrants that it owns or has permission to use all supplied content, designs, names, likenesses, marks, specifications, and instructions, and that their use for the project will not infringe another party’s rights or applicable law. The buyer is responsible for claims caused by buyer-supplied material or instructions, except to the extent caused by our unauthorised use or modification.

We may pause or refuse work that we reasonably believe is unlawful, unsafe, deceptive, sanctioned, infringing, abusive, or likely to expose either party to regulatory or reputational harm. We will not knowingly sell a buyer’s confidential custom design to another customer.

7. Production, tolerances and timing

Bulk production starts only after the required cleared payment, approvals, information, and materials are received. Capacity and materials are not reserved before the conditions stated in the quotation are satisfied.

Textile and apparel production includes normal variation. The accepted specification should state the controlling measurement, colour, shrinkage, appearance, workmanship, quantity, inspection, and packaging tolerances. Where no tolerance or inspection method is agreed, the parties will assess conformity against the approved sample, the written specification, commercially reasonable apparel practice, and the nature of the material and process.

Natural leather, washed textiles, recycled fibres, heather effects, hand processes, dye lots, printing, embroidery, and screen displays can vary. A normal, disclosed, or approved characteristic is not a defect. Production quantities may vary only within an overrun or underrun allowance stated in the accepted order; otherwise we will seek approval for a material quantity variance.

Lead times are estimates until confirmed in the accepted order. They run from the later of cleared payment, final approval, receipt of complete buyer inputs, and availability of required materials. Buyer changes, delayed approvals, late payments, repeated revisions, testing failures not caused by our breach, and events outside reasonable control may extend the schedule.

8. Changes, cancellation and suspension

Changes or cancellation requests must be made in writing and are effective only when accepted in writing. We will assess their effect on price, quantity, materials, quality, and timing before proceeding.

Because custom materials, labour, capacity, and third-party services may be committed quickly, deposits and advance payments are non-refundable to the extent they cover completed work, reserved capacity, non-cancellable commitments, customised or cut materials, transaction costs, or other loss caused by the request. Any uncommitted balance will be accounted for fairly under the accepted order. A cancellation does not remove the buyer’s obligation to pay amounts already earned or irreversibly committed.

We may suspend performance or withhold shipment on written notice for overdue payment, missing approval, unsafe or unlawful instructions, sanctions or fraud concerns, material buyer breach, or failure to cooperate. The schedule and reasonable storage, financing, remobilisation, and supplier costs may be adjusted as a result.

9. Delivery, risk and title

The accepted order must state the delivery basis, named place, freight responsibility, and, for international shipments, the agreed Incoterms® 2020 rule where applicable. Incoterms allocate specified costs and risks but do not by themselves determine ownership, payment timing, or every contractual obligation.

Delivery dates are estimates unless expressly guaranteed in an accepted order. The buyer must provide accurate consignee, address, telephone, import, labelling, and customs information in time. The buyer bears delays, storage, return freight, duties, and other costs caused by incorrect or incomplete buyer information or failure to clear or accept delivery.

Risk transfers as stated in the accepted delivery term. Unless the order says otherwise, legal title to goods remains with the contracting seller until all amounts due for those goods are received in cleared funds, to the extent such retention is valid under applicable law. The buyer must not grant rights over unpaid goods that conflict with that retained title.

10. Inspection, claims and remedies

The buyer should arrange any pre-shipment inspection stated in the order and must inspect goods promptly after delivery. Shortage, transit damage, visible non-conformity, and latent defect claims are handled under our Sampling, Claims & Returns policy and any different claim procedure in the accepted order.

We must have a reasonable opportunity to inspect, investigate, and, where appropriate, cure a verified issue before the buyer disposes of goods, carries out unauthorised repair, or initiates a payment reversal. Remedies are proportionate to the verified affected quantity and may include rework, repair, replacement, credit, price adjustment, or refund. No return is accepted without written authorisation.

11. Confidentiality and publicity

Each party must use the other party’s non-public commercial, technical, pricing, customer, and design information only for the project, protect it with reasonable care, and share it only with personnel, professional advisers, and production or service partners who need it and are subject to appropriate duties.

This obligation does not cover information that is public without breach, already lawfully known, independently developed, or lawfully received from another source. A party may disclose information when legally required after giving notice where permitted.

Neither party may use the other party’s name, logo, product, testimonial, or project as publicity without permission. Separate non-disclosure or development agreements take priority where they impose more specific obligations.

12. Compliance responsibilities

We are responsible for producing the goods or services against the accepted specification and for the legal obligations expressly allocated to the contracting seller. The buyer is responsible for confirming that the product, design, labels, warnings, claims, packaging, intellectual property, import arrangements, and intended resale comply with the laws and standards of the destination and sales markets, unless the accepted order expressly assigns a specific compliance task to us.

Any test report, certificate, audit, origin statement, sustainability claim, or compliance document applies only to its stated entity, facility, material, product, batch, method, scope, and validity period. Website references are not a substitute for project-level verification.

Each party must comply with applicable anti-bribery, sanctions, export-control, forced-labour, anti-money-laundering, and trade laws relevant to its obligations. We may request reasonable identity, end-use, ownership, destination, or payment evidence before accepting or continuing an order.

13. Warranties and liability

We warrant that accepted goods will materially conform to the agreed specification, approved reference, and express written warranty for the applicable claim period. Except for express commitments and rights that cannot be excluded, we do not give an implied warranty that a product will meet an unstated purpose, retail result, resale margin, or market requirement.

Neither party is liable to the other for indirect, incidental, special, punitive, or consequential loss, or for lost profit, revenue, opportunity, goodwill, or anticipated savings, arising from a project, except where applicable law does not allow the exclusion.

To the maximum extent permitted by law, our aggregate liability arising from an affected order is limited to the amount paid to the contracting seller for the affected goods or services. This limit does not apply to fraud, wilful misconduct, gross negligence where it cannot be limited, death or personal injury caused by negligence, breach of confidentiality, infringement through our unauthorised use of buyer intellectual property, or any liability that applicable law prohibits us from limiting.

The buyer must take reasonable steps to mitigate loss and must not recover the same loss more than once.

14. Events outside reasonable control

Neither party is liable for delay or failure caused by an event beyond its reasonable control, including natural disaster, epidemic, fire, flood, war, terrorism, civil disorder, labour disruption, utility or communications failure, carrier or port disruption, material shortage, government action, trade restriction, or customs delay, provided the affected party gives reasonable notice and works to reduce the effect.

Obligations are suspended for the duration of the event. Payment already due is not excused. If the event continues long enough to defeat the commercial purpose of the remaining order, the parties will discuss a fair written solution for completed work, committed costs, usable materials, and any unperformed balance.

15. Disputes and governing terms

A party raising a dispute must give written details and supporting documents. The parties will first try in good faith to resolve it through their project contacts, then through authorised senior representatives. This process does not prevent urgent action to protect confidential information, intellectual property, goods, evidence, or a claim that is about to expire.

The governing law, court, arbitration forum, language, and application or exclusion of the United Nations Convention on Contracts for the International Sale of Goods should be stated in the accepted order or manufacturing agreement. If they are not, the applicable rules will be determined by mandatory law and the conflict-of-law rules of the forum hearing the dispute; these website Terms do not invent a different legal entity or jurisdiction from the seller identified in the transaction documents.

16. General provisions

Formal project notices must be sent to the contacts stated in the accepted order. Routine approvals may be given through the agreed business email or messaging channel if the sender is authorised and the approval is clear.

No failure or delay in enforcing a right waives it. If a provision is invalid or unenforceable, it will be adjusted only as much as necessary and the remaining provisions continue. The buyer may not assign an accepted order without our written consent, except as part of a genuine business reorganisation that does not reduce payment or performance security. We may use affiliates, suppliers, factories, laboratories, logistics providers, and other subcontractors while remaining responsible for obligations allocated to us.

We may update these website Terms prospectively by publishing a new effective date. A material change does not rewrite an already accepted order unless the parties agree in writing or mandatory law requires it.